GENERAL

What is BLACRO?

BLACRO is a culture-first Indian streetwear brand built around the idea of being Breed Apart. We reinterpret Indian culture, mythology, heritage and contemporary identity through modern streetwear — creating pieces designed to be worn, experienced and remembered.

What does “Breed Apart” mean?

Breed Apart is the philosophy behind BLACRO. It represents individuals who choose their own path, challenge convention and stand apart from the ordinary.

Where is BLACRO based?

BLACRO is an Indian brand operated by BLACRO WEARABLE PRIVATE LIMITED, based in Uttarakhand, India.

Are BLACRO products designed in India?

Yes. BLACRO products and their creative direction are developed with a strong focus on Indian culture, identity and contemporary streetwear.

PRODUCTS

What kind of products does BLACRO sell?

BLACRO currently focuses primarily on premium streetwear, including oversized T-shirts and other apparel and accessories introduced through our collections.

What makes BLACRO products different?

Our products combine:

- Culture-driven storytelling

- Contemporary streetwear silhouettes

- Premium fabrics

- Oversized fits

- Detailed graphic treatments

- Screen printing, puff printing and other techniques

- Limited and considered production

Every piece is designed to represent a story rather than simply carry a logo.

Are BLACRO products oversized?

Most BLACRO oversized T-shirts are designed with an oversized, drop-shoulder silhouette. Please check the individual product's size chart before ordering, as fit may vary between products.

How do I choose my size?

We recommend checking the size chart available on each product page before placing your order. If you are between two sizes and prefer a more relaxed fit, we generally recommend sizing up. If you need help choosing a size, contact us at culture@blacro.in before placing your order.

Are the colours shown on the website accurate?

We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your device, screen brightness and display settings.

ORDERS

How do I place an order?

Simply:

1. Select the product you want.

2. Choose your preferred size.

3. Add it to your cart.

4. Proceed to checkout.

5. Enter your delivery details.

6. Complete the payment.

You will receive an order confirmation after your order has been successfully placed.

Can I modify or cancel my order after placing it?

If you need to modify or cancel an order, contact us as soon as possible at culture@blacro.in. Once an order has been processed or shipped, cancellation or modification may no longer be possible. Any cancellation, refund or exchange will be subject to our applicable policies.

I received the wrong product. What should I do?

Please contact us at culture@blacro.in as soon as possible with your order number and photographs/videos showing the product received. We will review the issue and provide an appropriate resolution in accordance with our Return & Exchange Policy.

My product arrived damaged. What should I do?

Contact us at culture@blacro.in as soon as possible and provide:

- Your order number

- Photographs of the product

- Photographs of the packaging

- A brief description of the issue

We will review the matter and assist you with the appropriate resolution.

PAYMENT

What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include online payment options such as cards, UPI and other supported methods.

Is Cash on Delivery available?

COD is currently not available. All BLACRO orders must be paid online unless a COD option is specifically made available by BLACRO for a particular product, campaign or period.

Is my online payment secure?

Payments are processed through our authorized third-party payment service providers. BLACRO does not intentionally store complete payment-card credentials where the payment is processed directly by the applicable payment provider.

SHIPPING & DELIVERY

Where does BLACRO deliver?

We currently deliver to serviceable locations across India.

How long does delivery take?

Delivery timelines depend on your location and courier serviceability. The estimated delivery timeline applicable to your order will be communicated during the ordering/shipping process. Unexpected delays may occur because of weather, public holidays, transportation disruptions, courier issues or other circumstances beyond our reasonable control.

How can I track my order?

Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided during checkout. You can use the tracking information to follow your shipment.

Can I change my delivery address after placing an order?

Contact us immediately at culture@blacro.in if you need to change your delivery address. We will try to accommodate the request if the order has not yet been processed or dispatched. Once an order has been shipped, the delivery address may not be changeable.

What happens if I enter the wrong address?

Customers are responsible for providing accurate and complete delivery information. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or re-delivery charges may apply, subject to our Shipping and Return policies.

RETURNS & EXCHANGES

Do you accept returns?

BLACRO's return and exchange eligibility depends on the product and circumstances of the request. Please refer to our Return & Exchange Policy for complete eligibility requirements and timelines.

Can I exchange my T-shirt for another size?

Eligible products may be exchanged subject to availability and the conditions specified in our Return & Exchange Policy. We recommend checking the size chart carefully before placing your order.

What condition should a product be in for an exchange?

The product must satisfy the conditions specified in our Return & Exchange Policy. Generally, products must be:

- Unworn

- Unwashed

- Unaltered

- Undamaged

- In their original condition

- Accompanied by the required tags/packaging where applicable

Products that have been worn, washed, altered or damaged may not qualify for exchange, subject to applicable consumer rights.

What if I receive a defective product?

If you receive a defective, damaged or incorrect product, contact us at culture@blacro.in promptly. Please provide your order number and clear photographs/videos of the issue. We will review the claim and provide an appropriate resolution in accordance with applicable law and our Return & Exchange Policy.

Who pays for return or exchange shipping?

Return or exchange shipping charges are handled according to our Return & Exchange Policy. Where a product is confirmed to be defective, damaged or incorrectly supplied by BLACRO, we will handle the matter in accordance with the applicable policy and consumer law.

PRODUCT CARE

How should I wash my BLACRO T-shirt?

Always follow the care instructions provided with the individual product. As a general rule for premium printed garments, we recommend following the garment's specific washing instructions carefully and avoiding harsh treatment that may damage the fabric or print.

Will the print fade or change over time?

Printed garments can naturally develop changes with use and washing. The longevity of the print depends on washing, drying, ironing and general care. Following the care instructions provided with your BLACRO product will help maintain its appearance.

Why might there be slight variations between products?

Certain BLACRO products may involve specialised printing, washing, finishing or garment processes. Minor variations can naturally occur during manufacturing and are not necessarily considered defects where they do not materially affect the product.

BLACRO & YOUR DATA

How does BLACRO use my personal information?

We use personal information to process orders, provide customer support, arrange delivery, process returns and exchanges, improve our website, prevent fraud and, where permitted, communicate marketing information. For complete details, please read our Privacy Policy.

Will BLACRO sell my personal information?

No. BLACRO does not sell your personal data as a standalone product. We may share necessary information with trusted service providers such as payment processors, logistics partners, technology providers and other vendors required to operate our business, in accordance with applicable law and our Privacy Policy.

How can I contact BLACRO?

For customer support, orders, returns, exchanges or general enquiries:

Email: culture@blacro.in

Phone: +91 8630942404

We aim to assist you as promptly as possible.

BRAND & COMMUNITY

How can I stay updated with BLACRO?

Follow BLACRO on our official social-media channels and subscribe to our communications where available. You can stay updated on new collections, campaigns, drops and BLACRO initiatives through our official channels.

Does BLACRO collaborate with artists and creators?

BLACRO may collaborate with artists, designers, musicians, creators and other cultural voices as part of its ongoing creative direction. Follow our official channels for collaboration announcements.

Does BLACRO offer wholesale or bulk orders?

For wholesale, collaborations, bulk orders or business enquiries, please contact us at:

culture@blacro.in

STILL HAVE QUESTIONS?

If you couldn't find the answer you're looking for, we're here to help.

Email: culture@blacro.in

Phone: +91 8630942404

BLACRO WEARABLE PRIVATE LIMITED

Breed Apart.