BLACRO — TERMS & CONDITIONS
BLACRO — TERMS & CONDITIONS
Last Updated: 31 August 2026
Welcome to BLACRO. These Terms & Conditions (“Terms”) govern your access to and use of the BLACRO website, including all pages, features, content and services made available through the website, and your purchase of products offered through the website.
The website is operated by BLACRO WEARABLE PRIVATE LIMITED (“BLACRO”, “we”, “us”, “our” or “Company”).
By accessing, browsing or purchasing from our website, you acknowledge that you have read, understood and agreed to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy, as applicable.
If you do not agree with these Terms, please do not use the website or place an order.
1. ABOUT BLACRO
BLACRO is a contemporary Indian streetwear brand focused on culture-led apparel and related products. Our website enables customers to browse, purchase and receive BLACRO products directly from us.
The products displayed on the website may include apparel, accessories, collectibles and other products introduced by BLACRO from time to time.
2. ELIGIBILITY
By using this website or placing an order, you represent that:
• You are legally capable of entering into a binding contract under applicable Indian law;
• The information provided by you is accurate, complete and current;
• You will use the website only for lawful purposes; and
• You will not use the website for fraudulent, abusive or unauthorized activities.
If you are purchasing on behalf of another person or entity, you confirm that you are authorized to do so.
3. WEBSITE USE
You agree not to:
• Use the website for any unlawful or fraudulent purpose;
• Attempt to gain unauthorized access to any part of the website, server or systems;
• Interfere with the security or functioning of the website;
• Copy, reproduce, distribute or commercially exploit BLACRO’s content without authorization;
• Use automated systems, bots, scraping tools or similar methods to extract website content without our written permission;
• Upload or transmit malicious code, viruses or harmful material; or
• Impersonate BLACRO or any of its representatives.
We reserve the right to restrict, suspend or terminate access to the website where we reasonably believe these Terms have been violated.
4. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, specifications and other information displayed on the website are accurate and up to date.
However:
• Actual colours may vary depending on your device or screen settings;
• Minor variations may occur due to manufacturing, washing, finishing or printing processes;
• Product measurements may have reasonable manufacturing tolerances;
• Product images may include styling, lighting or other elements that are not included with the product; and
• BLACRO may update product specifications, descriptions or images from time to time.
Such variations will not affect the essential characteristics of the product.
Nothing in these Terms limits your statutory rights in relation to defective, deficient, misdescribed or otherwise non-conforming products.
5. PRODUCT AVAILABILITY
All products are subject to availability.
We reserve the right to:
• Limit the quantity of products that may be purchased;
• Discontinue products;
• Modify product specifications;
• Correct pricing or listing errors; and
• Refuse or cancel an order where necessary.
If an order is canceled by us after payment has been received, the amount paid for the canceled order will be refunded through the applicable payment method or otherwise in accordance with applicable law.
6. PRICING AND TAXES
All product prices displayed on the website are in Indian Rupees (INR). Applicable taxes will be displayed as required by applicable law.
The final amount payable will be displayed during checkout before you confirm your purchase.
BLACRO reserves the right to change prices at any time. Any price change will not affect an order that has already been successfully accepted by BLACRO, except where the order is affected by an obvious pricing or technical error.
If a product is displayed at an obviously incorrect price due to a technical, typographical or system error, BLACRO reserves the right to cancel the affected order and issue an appropriate refund.
7. ORDERS AND ORDER ACCEPTANCE
Placing an order on the website constitutes an offer by you to purchase the selected product(s).
After placing an order, you may receive an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily constitute final acceptance of the order.
An order will be considered accepted when BLACRO processes and confirms the order for fulfilment.
We reserve the right to cancel an order, including where:
• The product is unavailable;
• There is an apparent pricing or listing error;
• The order appears fraudulent or unauthorized;
• The information supplied by the customer is materially inaccurate;
• Multiple orders appear to have been placed for resale or other unauthorized commercial purposes; or
• Circumstances beyond our reasonable control prevent fulfilment.
Where payment has already been received for an order that we cancel, the eligible amount will be refunded.
8. PAYMENT
BLACRO currently accepts payment through the payment methods made available at checkout.
Orders may be required to be paid in full before dispatch.
Cash on Delivery (COD) is currently not available unless specifically offered by BLACRO for a particular order, product or promotional period.
You agree to provide valid payment and billing information and authorize the applicable payment provider to process the transaction.
Payment transactions may be processed by third-party payment providers. Such transactions may also be subject to the terms and policies of the applicable payment provider.
9. SHIPPING AND DELIVERY
Orders are shipped to serviceable locations within India through BLACRO’s logistics partners.
Estimated delivery timelines displayed on the website are indicative and may vary depending on:
• Destination;
• Courier serviceability;
• Weather or natural events;
• Public holidays;
• Transportation disruptions;
• Government restrictions;
• Operational delays; or
• Other circumstances beyond BLACRO’s reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact details.
BLACRO shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
For detailed information regarding shipping, delivery timelines and related charges, please refer to our Shipping Policy.
10. INSPECTION AT DELIVERY
Customers are encouraged to inspect the package and product promptly after delivery.
If a package appears materially damaged, tampered with or otherwise compromised at the time of delivery, the customer should document the condition of the package and contact BLACRO as soon as reasonably possible.
Nothing in this section limits any statutory rights available to consumers under applicable law.
11. RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges and refunds are governed by BLACRO’s Return & Exchange Policy, which forms part of these Terms.
Products must satisfy the eligibility requirements specified in that policy.
Unless otherwise stated:
• Products must be returned in the required condition;
• Items that have been worn, washed, altered, damaged or otherwise used may not qualify for return or exchange, subject to applicable consumer rights;
• Certain products may be non-returnable where expressly identified before purchase; and
• Refunds, where applicable, will be processed in accordance with the Return & Exchange Policy and applicable law.
Where a product is defective, damaged, incorrect or materially different from what was ordered, please contact BLACRO promptly so that the matter can be investigated and resolved appropriately.
Our policies do not exclude or restrict rights that cannot legally be excluded under applicable law.
12. CUSTOMER RESPONSIBILITY FOR PRODUCT CARE
Customers are responsible for following the care and washing instructions supplied with the product.
BLACRO will not be responsible for damage caused by improper washing, drying, ironing, bleaching, chemical treatment, alteration or other misuse contrary to the applicable care instructions.
Normal characteristics of certain garment treatments, prints, washes or finishes may vary with use and laundering.
13. INTELLECTUAL PROPERTY
All content appearing on the BLACRO website, including but not limited to:
• The BLACRO name and wordmark;
• Logos and logomarks;
• Brand elements;
• Product designs;
• Graphics;
• Illustrations;
• Photographs;
• Videos;
• Campaigns;
• Written content;
• Product descriptions;
• Website design and layout; and
• Other creative material
is owned by, licensed to, or otherwise lawfully used by BLACRO and may be protected by applicable intellectual property laws.
The BLACRO name, marks, logos and associated brand assets may not be copied, reproduced, modified, distributed, displayed or commercially exploited without prior written permission.
Purchasing a BLACRO product does not transfer ownership of any intellectual property rights in the product design, artwork, branding or other creative assets to the purchaser.
Except where expressly permitted by BLACRO, no portion of the website or its content may be reproduced, republished, distributed, modified, transmitted or commercially exploited without our prior written consent.
14. USER-GENERATED CONTENT
If you voluntarily submit, upload, tag or otherwise provide photographs, reviews, comments, testimonials or other content to BLACRO (“User Content”), you represent that:
• You own or have the necessary rights to provide the content;
• The content does not infringe the rights of any third party;
• The content is not unlawful, defamatory, misleading or abusive; and
• You have obtained any necessary permissions from identifiable persons appearing in the content.
By submitting User Content to BLACRO, you grant BLACRO a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt and distribute that content for legitimate brand, marketing, promotional and social-media purposes, subject to applicable law.
You may contact us if you have concerns regarding the use of your User Content.
15. REVIEWS AND FEEDBACK
Customers may be permitted to submit product reviews or feedback.
Reviews should be genuine and based on the customer’s actual experience.
BLACRO reserves the right, subject to applicable law, to remove or decline to publish content that is unlawful, fraudulent, abusive, defamatory, irrelevant, promotional spam or otherwise inappropriate.
BLACRO does not guarantee that every review submitted will be published.
16. PROMOTIONS AND DISCOUNTS
Promotional offers, discount codes and other campaigns may be subject to additional terms.
Unless expressly stated otherwise:
• Promotional codes cannot be combined;
• Promotions may be limited to specific products, customers or periods;
• Promotions may be withdrawn or modified subject to applicable law; and
• Promotional benefits cannot be exchanged for cash.
The specific terms displayed for a promotion will prevail in the event of any inconsistency with these general Terms.
17. THIRD-PARTY SERVICES
The website may use third-party services, including payment processors, logistics providers, analytics providers, technology providers and other service providers.
Your use of such services may also be subject to the terms and policies of the relevant third party.
BLACRO is not responsible for the independent acts, omissions, policies or systems of third-party service providers except to the extent required under applicable law.
18. WEBSITE AVAILABILITY
We endeavour to keep the website available and functioning properly. However, we do not guarantee that the website will always be:
• Available without interruption;
• Error-free;
• Secure from every possible technical threat; or
• Free from bugs, technical failures or temporary disruptions.
The website may occasionally be unavailable due to maintenance, updates, technical issues or circumstances beyond our reasonable control.
19. DISCLAIMER
To the maximum extent permitted by applicable law, information on the website is provided for general informational and commercial purposes.
Nothing in these Terms is intended to exclude, restrict or waive any consumer right, statutory warranty, remedy or protection that cannot legally be excluded or limited under applicable Indian law.
BLACRO does not make any representation that the website will be uninterrupted or completely error-free.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, BLACRO shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or inability to use the website.
However, nothing in these Terms shall:
• Exclude or restrict liability that cannot legally be excluded;
• Limit a consumer’s statutory rights;
• Exclude liability for fraud or fraudulent misrepresentation where such exclusion is prohibited by law; or
• Restrict any remedy available to a consumer under applicable law.
Where liability may lawfully be limited, BLACRO’s liability shall be limited to the extent permitted under applicable law.
21. FORCE MAJEURE
BLACRO shall not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, epidemic or pandemic events, war, civil disturbance, governmental action, strikes, transportation disruptions, infrastructure failures, internet or technology failures, or other events beyond our reasonable control.
Where reasonably possible, BLACRO will take appropriate steps to minimise the impact of such events.
22. FRAUDULENT OR ABUSIVE ORDERS
BLACRO reserves the right to investigate orders that appear fraudulent, abusive or otherwise suspicious.
Where permitted by law, we may cancel or restrict orders associated with:
• Fraudulent payment activity;
• Repeated abuse of return or exchange policies;
• False or misleading information;
• Unauthorized resale activity;
• Multiple accounts created to circumvent promotional restrictions; or
• Other conduct reasonably believed to be abusive or unlawful.
Any action taken under this section will remain subject to applicable consumer protection laws.
23. PRIVACY AND PERSONAL DATA
Your use of the website is also governed by our Privacy Policy.
BLACRO may collect and process personal information required to provide products and services, process payments, fulfil orders, communicate with customers, provide customer support, improve the website and comply with applicable legal obligations.
Personal data will be handled in accordance with applicable data-protection laws and BLACRO’s Privacy Policy.
For details regarding the information we collect, purposes of processing, data sharing, retention and applicable rights, please refer to our Privacy Policy.
24. GRIEVANCE REDRESSAL
BLACRO maintains a grievance-redressal mechanism for consumer complaints.
For any complaint, concern or grievance relating to your order, product, payment, delivery, return, exchange, website or other services, you may contact our grievance officer using the details below.
Grievance Officer: [INSERT NAME]
Designation: Grievance Officer
Email: culture@blacro.in
Phone: +91 8630942404
Registered Office:
BLACRO WEARABLE PRIVATE LIMITED
DIFFINCE COLONY DHANDERA, ROORKEE
Dandhera, Roorkee, Haridwar – 247666
Uttarakhand, India
We will acknowledge and endeavour to resolve consumer grievances within the timelines prescribed by applicable law.
25. CHANGES TO THESE TERMS
BLACRO may update these Terms from time to time to reflect changes in our business, products, technology, applicable law or regulatory requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by law.
26. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.
The remaining provisions shall continue to remain in effect.
27. WAIVER
A failure or delay by BLACRO to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy.
28. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection laws and the jurisdiction conferred on competent consumer forums/commissions, courts having appropriate jurisdiction in India shall have jurisdiction over disputes arising from these Terms or your use of the website.
Nothing in this section prevents a consumer from exercising any statutory right to approach a competent consumer commission, court or other authority having jurisdiction under applicable law.
29. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Shipping Policy, Return & Exchange Policy and any other policies expressly incorporated into these Terms, constitute the terms governing your use of the BLACRO website and purchase of BLACRO products, subject to applicable law.
If there is a conflict between these Terms and a specific policy relating to a particular transaction, the specific policy shall apply to the extent of that conflict.
CONTACT US
For general customer support, order-related queries or questions regarding these Terms:
BLACRO WEARABLE PRIVATE LIMITED
Email: culture@blacro.in
Phone: +91 8630942404
Registered Office:
DIFFINCE COLONY DHANDERA, ROORKEE
Dandhera, Roorkee, Haridwar – 247666
Uttarakhand, India
By using the BLACRO website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject always to your rights under applicable law.