BLACRO — RETURN & EXCHANGE POLICY

Last Updated: 31 August 2026

At BLACRO, we want you to be confident in every purchase. As our products are premium, limited-production streetwear pieces, we maintain quality standards while also keeping our return and exchange process fair, straightforward and transparent for our customers.

This Return & Exchange Policy applies to purchases made directly through the official BLACRO website. By placing an order, you acknowledge and agree to the terms of this policy, subject always to your rights under applicable law.

1. ELIGIBILITY PERIOD

Eligible products may be requested for exchange within 7 days of delivery. The 7-day period begins from the date on which the order is shown as delivered by the applicable delivery partner. Requests submitted after the applicable period may not be accepted, except where required by applicable law or in cases involving a verified manufacturing defect or other issue for which a remedy is legally required.

2. SIZE EXCHANGES

If you have ordered the wrong size, BLACRO may offer a size exchange subject to:

- The requested size being available;

- The product being eligible for exchange;

- The product being unworn and unwashed;

- The product remaining in its original condition;

- Original tags remaining attached;

- The product not being altered, damaged or otherwise used; and

- The exchange request being submitted within the applicable 7-day period.

Important

Only one size exchange is permitted per order unless otherwise approved by BLACRO. Once an exchanged product has been delivered, it cannot normally be exchanged again. We strongly recommend checking the size chart on the product page before placing your order.

3. PRODUCT CONDITION FOR EXCHANGE

To qualify for an exchange, the product must be returned in its original condition. The product must be:

- Unworn;

- Unwashed;

- Unaltered;

- Free from stains, marks, odours, perfume or other signs of use;

- Free from damage caused after delivery;

- Returned with original product tags attached, where applicable; and

- Returned with original packaging where reasonably required.

Products that show signs of wear, washing, alteration, damage or use may be rejected. BLACRO reserves the right to inspect returned products before approving an exchange.

4. NON-RETURNABLE / NON-EXCHANGEABLE PRODUCTS

Unless otherwise required by applicable law, the following may not be eligible for return or exchange:

- Products that have been worn or washed;

- Products that have been altered or customised;

- Products damaged after delivery due to misuse or improper care;

- Products returned without required tags;

- Products showing stains, odours, marks or other signs of use;

- Products damaged due to incorrect washing, drying, ironing or other care;

- Products purchased through unauthorized sellers or third parties; and

- Products specifically identified on the product page as final sale or non-returnable before purchase.

Any applicable non-returnable status will be communicated to the customer before or at the time of purchase. Nothing in this section limits any statutory consumer rights that cannot legally be excluded.

5. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

If you receive:

- A manufacturing defect;

- A damaged product;

- The wrong product;

- The wrong size compared with what you ordered; or

- A product materially different from the product described or ordered,

Please contact BLACRO at culture@blacro.in as soon as reasonably possible.

Please provide:

- Order number;

- Clear photographs of the product;

- Clear photographs/videos showing the issue;

- Photographs of the packaging where relevant; and

- A brief description of the problem.

Our team may request additional information or photographs to properly assess the issue. Where the issue is verified as being attributable to BLACRO, we will provide an appropriate remedy, which may include replacement, exchange, repair where appropriate, or refund, as applicable and required under law.

6. MANUFACTURING VARIATIONS

Certain BLACRO products may use specialised garment washes, screen printing, puff printing, distressing, finishing or other production techniques. Minor variations in:

- Print texture;

- Print placement;

- Colour;

- Fabric appearance;

- Washing/finishing;

- Stitching;

- Measurements within reasonable manufacturing tolerance; or

- Other handmade or production characteristics may occur.

Such minor variations do not automatically constitute a manufacturing defect. However, if you believe a variation materially affects the product or is outside reasonable manufacturing tolerance, please contact us and we will assess the issue fairly.

7. HOW TO REQUEST AN EXCHANGE

To request an exchange, email: culture@blacro.in

Please include:

Subject: Exchange Request — [Order Number]

Include:

- Full name;

- Order number;

- Product name;

- Current size;

- Requested size;

- Reason for exchange; and

- Required photographs, where applicable.

Our customer-support team will review the request and provide the next steps. Do not send a product back without receiving instructions from BLACRO.

8. EXCHANGE PROCESS

Once your request is approved:

1. BLACRO will confirm the exchange eligibility.

2. You will receive return instructions.

3. The product will be returned to BLACRO.

4. The returned product will be inspected.

5. If the product meets the exchange requirements, the replacement will be processed, subject to availability.

6. The replacement will be shipped to the original delivery address unless otherwise agreed.

The exchange is considered complete once the replacement product has been handed over to the applicable delivery partner.

9. RETURN SHIPPING CHARGES FOR SIZE EXCHANGES

For a customer-requested size exchange, the applicable return/reverse shipping cost may be borne by the customer. Where BLACRO provides a prepaid reverse-shipping arrangement, the applicable shipping charge may be communicated to and recovered from the customer before the exchange is processed. Where the exchange is required because BLACRO sent an incorrect product, incorrect size or a product confirmed to be defective or damaged, BLACRO will bear the applicable return shipping cost, subject to verification.

10. EXCHANGE AVAILABILITY

All exchanges are subject to product availability. If the requested size is unavailable, BLACRO may offer:

- Another available size;

- A replacement product of equivalent value, where appropriate; or

- Another resolution agreed between BLACRO and the customer, subject to applicable law.

An exchange is not guaranteed where the requested replacement size or product is unavailable.

11. REFUNDS

For eligible returns arising from defective, damaged, incorrect or materially non-conforming products, BLACRO may provide a refund where appropriate and required under applicable law. For ordinary change-of-mind or size-related requests, BLACRO's standard resolution is an exchange rather than a cash refund, subject to the terms of this policy and applicable law. Where a refund is approved, it will generally be processed to the original payment method used for the purchase, unless another method is required or permitted by applicable law. Refund processing times may depend on the payment provider or financial institution.

12. SHIPPING CHARGES AND REFUNDS

Original shipping charges, if separately charged, may not be refundable for customer-initiated size exchanges or change-of-mind requests, unless otherwise required by applicable law. Where a refund is issued because BLACRO supplied a defective, damaged, incorrect or materially non-conforming product, applicable shipping amounts will be handled in accordance with applicable law and the circumstances of the case.

13. RETURN INSPECTION

All products returned to BLACRO may be inspected before an exchange or refund is approved. If the returned product does not satisfy the eligibility requirements, BLACRO may reject the exchange or refund. If a returned product is rejected because it does not meet the requirements of this policy, BLACRO may return the product to the customer. Any applicable re-shipping cost may be communicated to the customer before the product is returned.

14. EXCHANGE DENIAL

An exchange may be rejected where:

- The request is outside the applicable 7-day period;

- The product has been worn or washed;

- The product has been altered;

- The product has been damaged after delivery;

- The product has stains, marks, odours or other signs of use;

- Original tags have been removed where required;

- The product was purchased from an unauthorized seller;

- The product is identified as non-returnable/final sale; or

- The request otherwise does not meet the requirements of this policy.

Where an exchange is denied, BLACRO will provide the customer with the reason for the decision where reasonably practicable. Nothing in this section affects rights available to consumers under applicable law.

15. FRAUDULENT OR ABUSIVE CLAIMS

BLACRO reserves the right to investigate claims that appear fraudulent, dishonest or abusive. This may include:

- Repeated claims involving products showing signs of use;

- False claims regarding damage or defects;

- Returning a different product from the one purchased;

- Manipulation or alteration of products;

- Misuse of the exchange process; or

- Other conduct reasonably believed to constitute abuse or fraud.

Where permitted by law, BLACRO may reject such claims and take appropriate action.

16. PRODUCT CARE AND DAMAGE AFTER DELIVERY

BLACRO is not responsible for damage caused after delivery by:

- Incorrect washing;

- Bleaching;

- Excessive heat;

- Improper ironing;

- Chemical exposure;

- Alteration or tailoring;

- Improper storage;

- Physical damage;

- Normal wear and tear; or

- Failure to follow the product-care instructions.

If you believe a product has developed a defect during normal use despite following the care instructions, please contact us so that we can assess the matter.

17. SALE, DISCOUNTED AND PROMOTIONAL PRODUCTS

Products purchased during a sale, promotional campaign or discounted period remain subject to this Return & Exchange Policy unless the applicable product page or promotion clearly states otherwise. If a product is designated as Final Sale / Non-Returnable / Non-Exchangeable, this will be communicated to the customer before purchase, subject to applicable consumer rights.

18. GIFT ORDERS

If a product is purchased as a gift, the same eligibility requirements apply. Exchange requests should be submitted by the purchaser unless BLACRO agrees otherwise. Refunds, where applicable, will generally be issued to the original purchaser/payment method, subject to applicable law.

19. LOST OR UNDELIVERED RETURN SHIPMENTS

Where a customer is responsible for returning an eligible product, the customer should retain the return-shipment tracking information until the exchange has been completed. BLACRO may not be responsible for a customer-arranged return shipment that is lost or damaged before reaching BLACRO, except where applicable law provides otherwise. Where BLACRO arranges the return shipment, responsibility for the shipment will be handled in accordance with the applicable logistics arrangement and law.

20. NO UNAUTHORIZED RETURNS

Please do not send products to BLACRO without receiving return instructions. Unauthorized returns may experience delays in processing and may be returned to the sender.

21. PROCESSING TIMES

Once an eligible returned product has been received by BLACRO, we will aim to inspect and process the request within a reasonable period. Exchange delivery times will depend on product availability, warehouse processing and courier serviceability. Refund processing times may vary depending on the payment provider or financial institution.

22. CONSUMER RIGHTS

This policy is intended to establish a fair and transparent return and exchange process. Nothing in this policy is intended to exclude, restrict or waive any statutory consumer right, remedy, guarantee or protection that cannot legally be excluded or limited under applicable Indian law. Where applicable law provides a consumer with a remedy that differs from this policy, the applicable law will prevail.

23. POLICY CHANGES

BLACRO may update this Return & Exchange Policy from time to time to reflect changes in our products, operations, technology or applicable laws. The updated version will be published on this page with a revised “Last Updated” date. The policy applicable to an order will generally be the version in effect at the time the order was placed, unless otherwise required by law.

24. CONTACT US

For all return, exchange, damaged-product or defective-product enquiries:

BLACRO WEARABLE PRIVATE LIMITED

Email: culture@blacro.in

Phone: +91 8630942404

Registered Office: DIFFINCE COLONY DHANDERA, ROORKEE, Dandhera, Roorkee, Haridwar – 247666, Uttarakhand, India

QUICK SUMMARY

Exchange window: 7 days from delivery

Size exchange: Available subject to eligibility and stock

Product condition: Unworn, unwashed, unaltered and in original condition

Customer-requested size exchange: Applicable return/reverse shipping may be borne by the customer

Defective/damaged/incorrect product: Contact BLACRO for an appropriate resolution