WE'RE HERE TO HELP

Have a question about an order, product, size, exchange, delivery or anything else?

Our team is here to assist.

For the fastest response, please contact us using the details below.

CUSTOMER SUPPORT

Email culture@blacro.in

Phone +91 8630942404

Customer Support Hours

Monday – Saturday 10:00 AM – 6:00 PM IST

We aim to respond to customer enquiries as soon as reasonably possible. For order-related enquiries, please include your order number so that we can assist you faster.

ORDER & PRODUCT ENQUIRIES

For questions regarding:

- Existing orders

- Order status

- Product availability

- Size & fit

- Shipping & delivery

- Returns & exchanges

- Damaged or defective products

- Payment-related issues

Please email us at: culture@blacro.in

For return or exchange requests, please refer to our Return & Exchange Policy before contacting us.

GRIEVANCE REDRESSAL

If you have a complaint or grievance relating to your purchase, order, product, payment, delivery, return, exchange, website or any other service provided by BLACRO, you may contact our Grievance Officer.

Grievance Officer: [INSERT NAME]

Designation: Grievance Officer

Email: culture@blacro.in

Phone: +91 8630942404

We will acknowledge and endeavour to address grievances within the timelines prescribed by applicable law. Nothing in this section limits any rights or remedies available to consumers under applicable law.

REGISTERED OFFICE

BLACRO WEARABLE PRIVATE LIMITED

DIFFINCE COLONY DHANDERA, ROORKEE, Dandhera, Roorkee, Haridwar – 247666, Uttarakhand, India

BUSINESS ENQUIRIES

For collaborations, wholesale enquiries, creator partnerships, media enquiries or other business-related matters:

Email: culture@blacro.in

Please mention the nature of your enquiry in the subject line so that we can direct it to the appropriate team.

IMPORTANT

For information regarding how BLACRO collects and uses personal information, please refer to our Privacy Policy.

For information regarding purchases and use of the website, please refer to our Terms & Conditions.

For shipping information, please refer to our Shipping Policy.

For returns and exchanges, please refer to our Return & Exchange Policy.

BLACRO WEARABLE PRIVATE LIMITED

Culture-first. Breed Apart.

Email: culture@blacro.in

Phone: +91 8630942404

Registered Office: DIFFINCE COLONY DHANDERA, ROORKEE, Dandhera, Roorkee, Haridwar – 247666, Uttarakhand, India